Job Title: Junior IT Support/Helpdesk Position

Location: Brooklyn, NY

Job Type: Part-time

City Pro Group, Inc provides state of the art services to children with developmental delays and disabilities. An industry leader in both the evaluation and treatment of children on the autistic spectrum, City Pro Group, Inc. seeks to help each child reach his or her full potential.

We are seeking a Junior IT Support/Helpdesk to help meet the needs of our growing IT department. The ideal candidate will be responsible for providing technical assistance and support in the installation and operation of workstations. This position reports to the IT Manager.

RESPONSIBILITIES
• Installation, update and monitoring of applications on workstations
• Provide first and second level troubleshooting for network/workstation related issues
• Responsible for the company’s Help Desk system including maintain and tracking requests
• Troubleshoot network, phone and workstation connections for all offices
• Under supervision, perform system imaging and system restoration from an image
• Set up conference rooms for meetings and workshops
• Perform miscellaneous job-related duties as assigned by Supervisor and Directors
• Provide personal assistance to company staff as required
• Provide light QuickBooks support

QUALIFICATIONS
• Associates and/or MCP with two years' experience to the duties and responsibilities specified
• Knowledge of network connections and facilities
• Ability to maintain and troubleshoot computer network hardware, software, and peripherals
• Knowledge of Windows 7,8 & 10, Office 2010-2016, Ghost imaging and AV software packages
• Knowledge of PC hardware and peripherals
• Ability to communicate effectively and maintain effective working relationships
• Knowledge of current technological developments/trends.
• Travel within NYC (all boroughs) and Westchester county required - vehicle required

HOURS: 6-8 hours per day, 3 days per week

We offer competitive salaries, 401K, health insurance and dental. City Pro Group, Inc. is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discriminating on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status.